We want to make our customers' buying experience seamless on The Good Trends. As such we will cover & refund all the potential issues that can take place with your order. So that you get 100% of the products you needed, or get refunded.
Claims covered when you order with us
Mis-Picks: If you receive the wrong product, you will need to provide the product name from the item you did receive. We will process a claim to replace the incorrect item or reimburse your account. The Good Trends will notify you if a UPS call tag will be issued for the wrong item(s) received for return shipment at The Good Trends' expense. Claims for wrong product shipped are subject to review and verification from our customer success team.
Expired or close to expiry date (minimum 75% of its declared shelf life or 30 days): All claims for expired inventory must be accompanied with the Expiration Date from the items you received.
Damaged: All damage claims must be accompanied by digital photograph and details about the damage.
Product Defect: The Good Trends will issue a refund for defects such as missing safety seal or no label. Quality complaints due to taste, touch or smell should be reported to the makers directly.
Shipping Melt Risk: Our makers will proactively remove their products from the platform when the conditions are not right or alternatively ship in an appropriated temperature container. However in case this happens, The Good Trends will cover the cost of products damaged by melt in transit such as, but not limited to, chocolate bars, or gummy vitamins.
Inaccurate Image/Description due to Packaging Change: The Good Trends is not responsible for refunds due to a manufacturer visual packaging change, nor representation of new product labeling where the image or product description does not reflect the exact visual package shipped. However on a case per case basis depending on the magnitude of the change, The Good Trends will refund the order.
We work very hard with our makers not to accept an order unless our makers have it in stock. However, between the time an order is placed and an order is picked, an item may go out of stock. If one or more items on your order are not in stock, or is not available, the item is removed from the order and the balance of the order is shipped. You will only be charged for the items on your order that ship.
How to submit a claim for refund
To submit a claim, contact us at firstname.lastname@example.org. Claims must be submitted within 7 days from the delivered date.
We will however not accept returns once the products have been received. You can read more about why in our returns sections