In the first instance, please contact the maker if you have concerns. You can do this via the invoice in your Orders Summary page. It is possible that in the time between you ordering and the maker fulfilling the order, the product became Out of Stock. In such cases, the maker should have tried to contact you to offer you an alternative or see if you wanted to decline that part of the order. If they couldn't get hold of you, they might have decided to send you the alternative. If this happens and you do not want it, please click the 'Issues with Order' button in your Orders Summary to contact us direct and we will take care of it.

Did this answer your question?