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Frequently Asked Questions
Frequently Asked Questions
Your questions answered
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26 articles in this collection
Written by
Robert Thorpe
Frequently Asked Questions
Your questions answered
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Written by
Robert Thorpe
Updated over a week ago
How do I see your wholesale prices?
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Written by
Robert Thorpe
Updated over a week ago
Do you have a minimum order value?
Brands set Case Minimum Orders so we don't have to.
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Written by
Robert Thorpe
Updated over a week ago
What are the benefits that come with my account?
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Written by
Robert Thorpe
Updated over a week ago
What is Mix & Match?
Understand how to get the best value and spread your purchasing risk
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Written by
Robert Thorpe
Updated over a week ago
Do the trial offers apply only on my first ever order from The Good Trends?
Learn about trial orders as a great way to reduce your purchasing risk
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Written by
Robert Thorpe
Updated over a week ago
Can I order free samples?
Try before you buy with free samples from participating brands
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Written by
Robert Thorpe
Updated over a week ago
How can I track my sample requests?
Keep tabs on the samples you ordered, when they shipped, and when they should arrive
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Written by
Robert Thorpe
Updated over a week ago
Tell me more about free digital advertizing
Grow your business with free social media advertizing
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Written by
Robert Thorpe
Updated over a week ago
How do I edit my advertizing?
Customize your advertizing to meet your needs
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Written by
Robert Thorpe
Updated over a week ago
The brand is out of stock. What can I do?
Set an alert to be notified when a product is back in stock
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Written by
Robert Thorpe
Updated over a week ago
How do I build a purchase list?
Purchase lists help you curate winning line-ups, collaborate with your team, and save your great ideas.
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Written by
Robert Thorpe
Updated over a week ago
How can I find the best offers?
Use filters to find the best deals
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Written by
Robert Thorpe
Updated over a week ago
When will you charge my credit card?
Understand your payment terms and how and when we process your transaction
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Written by
Robert Thorpe
Updated over a week ago
I'm shopping for a holiday. What have you got?
Holidays? Special occasions? We'll help you curate a winning selection.
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Written by
Robert Thorpe
Updated over a week ago
Where is my order?
Track your shipments from order to delivery
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Written by
Robert Thorpe
Updated over a week ago
My invoice doesn't look right. What can I do?
Your invoice needs to be accurate. Contact us if you think there is a problem.
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Written by
Robert Thorpe
Updated over a week ago
The product I received doesn't match what I ordered. What can I do?
We all make mistakes, but we'll do our utmost to put things right for you
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Written by
Robert Thorpe
Updated over a week ago
How can I contact the maker?
It's a marketplace - speak to makers directly if that is your preference
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Written by
Robert Thorpe
Updated over a week ago
I'm selling out fast! How do I reorder quickly?
Use your previous orders to place reorders quickly
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Written by
Robert Thorpe
Updated over a week ago
What retail price should I use?
Retail pricing beyond the RRP is at the retailer's discretion
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Written by
Robert Thorpe
Updated over a week ago
Can I refer a brand or another store to you?
A referral program that encourages shared success
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Written by
Robert Thorpe
Updated over a week ago
Why have you sent me a samples box?
Welcome to The Good Trends Discovery Club
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Written by
Robert Thorpe
Updated over a week ago
Do I have to work with a retail advisor?
Hands on, hands off, we're here to help whatever your preferences
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Written by
Robert Thorpe
Updated over a week ago
Can I get longer payment terms?
Learn about our payment terms
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Written by
Robert Thorpe
Updated over a week ago
I'm a retailer with my own brand. Can I list with The Good Trends?
Learn how to join as a maker
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Written by
Robert Thorpe
Updated over a week ago