Frequently Asked Questions

Can I get longer payment terms?

Learn about our payment terms

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Your questions answered

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How do I see your wholesale prices?

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Do you have a minimum order value?

Brands set Case Minimum Orders so we don't have to.

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What are the benefits that come with my account?

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What is Mix & Match?

Understand how to get the best value and spread your purchasing risk

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Do the trial offers apply only on my first ever order from The Good Trends?

Learn about trial orders as a great way to reduce your purchasing risk

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Can I order free samples?

Try before you buy with free samples from participating brands

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How can I track my sample requests?

Keep tabs on the samples you ordered, when they shipped, and when they should arrive

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Tell me more about free digital advertizing

Grow your business with free social media advertizing

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How do I edit my advertizing?

Customize your advertizing to meet your needs

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The brand is out of stock. What can I do?

Set an alert to be notified when a product is back in stock

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How do I build a purchase list?

Purchase lists help you curate winning line-ups, collaborate with your team, and save your great ideas.

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How can I find the best offers?

Use filters to find the best deals

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When will you charge my credit card?

Understand your payment terms and how and when we process your transaction

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I'm shopping for a holiday. What have you got?

Holidays? Special occasions? We'll help you curate a winning selection.

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Where is my order?

Track your shipments from order to delivery

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My invoice doesn't look right. What can I do?

Your invoice needs to be accurate. Contact us if you think there is a problem.

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The product I received doesn't match what I ordered. What can I do?

We all make mistakes, but we'll do our utmost to put things right for you

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How can I contact the maker?

It's a marketplace - speak to makers directly if that is your preference

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I'm selling out fast! How do I reorder quickly?

Use your previous orders to place reorders quickly

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What retail price should I use?

Retail pricing beyond the RRP is at the retailer's discretion

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How do I refer a brand?

Refer your favorite makers to earn $50, get more advertising, and give them 0% commissions

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Do I have to work with a retail advisor?

Hands on, hands off, we're here to help whatever your preferences

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Why have you sent me a samples box?

Supporting your brand discovery - a unique value as we get through Covid-19 together

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I'm a retailer with my own brand. Can I list with The Good Trends?

Learn how to join as a maker

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